Esperanza Community FAQs

Community FAQs

Amenity Access

Pool

What are the operating hours of the pool?

The pool season typically runs from May until September. During season, the pool is open every day from 10AM - 8:30PM. Closed on Wednesday.

How many guests can I have at the pool?

Residents are permitted up to 5 guests at any time.

Where is the pool located?

The pool is located at 601 Esperanza Blvd

Gated Community

Where can I get an access device?

You can order an access device from Goodwin’s Amenity Access Department by clicking on the link below and completing the web form.

TownSq

Amenity Access Form: The Amenity Access request form can be found under the Documents section How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pickup, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

Clubhouse/ Community Center

How can I reserve the clubhouse for a party?

The clubhouse can be reserved by sending a request to your community manager via email to lorie.gill@goodwintx.com.

Is alcohol allowed at the clubhouse?

Use of alcohol is permitted at the clubhouse under the following circumstances: Ceramic, china, glass, or other breakable containers are not permitted in the facility at any time unless approved by Esperanza staff

Architectural

What types of exterior modifications can I make to my home without requiring the approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

The architectural modification request form can be found under the Documents section of TownSq.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at SESPmanager@goodwintx.com.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for maintaining their front and back lawn area to include all flower beds and weed control. The Association is responsible for maintaining the common area landscaping and amenity maintenance.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash is picked up each Wednesday

Recycle is picked up each Friday

How do I get electric/gas/water/trash service?

Perdinales Electric 830-964-3346

City of Boerne (water) 830-249-9511

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased for resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation-related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Nicole Tufts, Community Manager: By phone at 210-447-5560 (Office) or email SESPmanager@goodwintx.com .

Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

SESP – Esperanza HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (SESP) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is SESP

What is the Management ID?

6587

When is my assessment due?

Assessments are due on a quarterly basis. Assessments are $175. The garden homes in the Encinal Village have an additional assessment for landscaping totaling $450 per quarter.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://www.marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at https://www.marketplace.communityarchives.com/login.

Rules/Regulations

What is the community's rental/leasing policy?

IMPORT ANT NOTE TO OWNERS AND TENANTS:

The purpose of these leasing restrictions is to help ensure the right to peaceable enjoyment of the community

by all residents, tenants, Owners, and other occupants. It is important that all Owners who desire to lease

their property read and follow these restrictions to avoid inadvertent violation.

The leasing restrictions follow. Among the more important provisions are:

* All leases must be in writing; 6 - month minimum lease term

*Copies of all fully executed lease documents must be provided to the HOA prior to any occupancy by

tenants or other occupants living with tenant

*Prior to leasing, criminal background checks must be performed by the Owner on all prospective tenants

and occupants. Owners should use their own legal judgment in determining criminal history

disqualifications, but registered sex offenders are NOT allowed to be occupants in Esperanza, per the deed

restrictions.

*Tenants must comply with all governing documents of the HOA

*Owners are responsible for any violations by tenants, occupants, or their guests

What is the community's pet policy?

Animals - Household Pets.

* No animals, including pigs, swine, poultry, fowl, wild animals, horses, cattle, sheep, goats or

any other type of animal not considered to be a domestic household pet within the ordinary

meaning and interpretation of such words may be kept, maintained or cared for on the Propetiy;

* No animal shall be allowed to make an unreasonable amount of noise, interfere with the use or

enjoyment of other residents, or to become a nuisance;

* All dogs must be within a fenced enclosure of a Lot, inside a residence, or on a leash held by a

person capable of controlling the dog;

* No animal may be stabled, maintained, kept, cared for or boarded for hire or remuneration on

the Property and no kennels or breeding operation will be allowed;

* All animals shall be kept within enclosed areas which must be clean, sanitary, and reasonably

free of refuse, insects, and waste at all times. Such enclosed areas shall be constructed in

accordance with plans approved by the ACC, shall be of reasonable design and construction to

adequately contain such animals in accordance with the provisions hereof, The Board may

require any such area to be screened so as not to be visible from any other portion of the

Property;

* Electronic "Invisible" Fencing for securing family pets is encouraged;

* All dogs and cats must be vaccinated for rabies and tagged for identification; and

* A maximum of four dogs and cats, in any combination (i.e. four dogs and zero cats, three dogs

and one cat, etc.) exclusive of unweaned offspring, will be allowed on any Lot;

* The Declarant, or after the Declarant control period, the Board, may adopt additional rules

regarding animals, including prohibiting certain breeds of dog;

* The Board may require pe1manent removal of any animal when in the Board's discretion such action is warranted.

What is the community's parking policy?

Overnight parking on the street is prohibited

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.